Terms & Conditions

Terms & Conditions of Supply & Fitting Goods

These terms and conditions (“Terms”) apply to all goods and services you order from us.
The goods we sell are generally bespoke products made to your order. To enable us to proceed with your order before the end of any cancellation rights you may have (depending on how your order) we will sometimes ask you to confirm that you are happy to be responsible for costs we incur in producing your items up to the date you may cancel it. We do this as the items we make or source for you are unlikely to be re-saleable to others.
We use the following defined terms throughout the Terms:
“Contract” means a binding contract for the supply of Goods and/or Installation formed in accordance with section 1 below.
“Goods” means the blinds, curtains, shutters or other window furnishings or products manufactured and/or supplied by us which are the subject of your Order.
“Installation/install” means the fitting of the Goods by us.
“Order” means an order made by you for the supply of Goods and/or Installation by us on an Order Form.
“Order Form” means our standard order form which may vary depending on how you place your Order with us.
“Price” means the price of the Goods and/or Installation and any applicable delivery or packaging charges.
“Regulations” means the General Product Safety Regulations 2005
“Sales Literature” means all brochures, drawings, descriptive matter, specifications and websites used by us to advertise and promote the Goods.
“you” means the person ordering Goods and/or Installation from us.
“we/us/our” means Telford blinds Ltd or Telford blinds Ltd.
When we use the words “writing” or “written” in these Terms, this will include e-mail.

1. OUR CONTRACT WITH YOU

1.1 You may enter into a Contract with us in the following ways:-
a. Through our website, catalogue, over the phone or otherwise at a distance: the Contract will be formed when we send you a confirmation of Contract email or when we dispatch the Goods, whichever is sooner.
b. A visit from our salespeople visits you at your home, office or other location: the Contract will be formed when you sign the Order Form. Such orders will be subject to the Doorstep Selling Regulations and your rights under these regulations are clearly set out in the Order Form.
c. Placing an order whilst visiting our trade premises: the Contract will be formed when you sign an Order Form.
1.2 If you wish to cancel a Contract with us please refer to section 3 of these Terms to see if cancellation is permitted, and, if so, how to go about doing it.
1.3 If we wish to cancel the Contract we can so in accordance with section 4.
1.4 We always try to deal with the Contract as quickly and efficiently as possible, but sometimes we will be unable to do so. Any times stated by us are therefore estimates only.

2. PRICE AND PAYMENT

2.1 The Price will include all taxes applicable from time to time, but please note that we may have had to make certain assumptions when pricing the Installation – please note in particular section 5.3below.
2.2 Our Order Form will give details of the payment terms for your Order. We will debit the Price from your debit or credit card accordingly if you have supplied us with your card details. Payments by cheque are not deemed to have been made until the cheque has cleared.

3. CANCELLING A CONTRACT

Your rights to cancel a Contract vary according to how you Order from us, and what type of Goods you Order.
3.1 Subject to clause 3.2, as the Goods we will be supplying to you are made-to-measure Goods and are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to any Goods that are faulty or not as described).
3.2 If you Order during a visit from one of our salespeople to your home or place of work, your rights to cancel are clearly outlined on the Order Form.
3.3 If you are entitled to cancel the Contract, and wish to do so, you will be responsible to pay the reasonable fees and costs we have incurred already fulfilling our part of the Contract including loss of profit to date up to the overall value of the Order.
3.4 If you have received the Goods before you cancel the Contract, please contact us as soon as possible for guidance on how to pack your Goods and arrange for them to be returned to us.
This clause is extremely important and your attention is specifically drawn to the same
3.5 If the Contract includes Installation, you may not cancel or terminate the Contract if, for any reason, you should decide that you will now allow us to Install any safety device that accompanies the Goods which means that, as a result, we cannot Install the Goods at all (as detailed in clause 5.4 below). In such circumstances, you will still be liable to pay us the full Price due under the Contract (but this will not affect your legal rights as a consumer in relation to any Goods that are faulty or not as described).

4. CANCELLATION BY US

4.1 We reserve the right to withdraw from the contract or refuse your order if:
4.1.1 We do not have sufficient stock of the fabric or goods necessary for the manufacture and/or delivery of the goods you have ordered; or
4.1.2 Due to a typographical error or a mistake in the pricing information provided by us and/or received by us from our suppliers, any of the Goods in your Order were listed at an incorrect price.
4.2 We will do our best to supply and sell you appropriate substitute products of a similar design and standard before canceling your order, but you are not obligated to accept them.
4.3 We will inform you as soon as possible if we cancel your order and will credit you with any payment already made to us relating to your order. In certain cases, while we understand that you might be upset, we will not be able to give you any compensation.

You could suffer disappointment.

5. INSTALLATION

5.1 We have to make some assumptions when we quote a price for you if your order requires installation. They are as follows:
5.1.1 access to a small van with free parking available directly outside your property is unhindered; 5.1.1
5.1.2 the area around which the products are to be fitted shall be unimpeded and of normal construction with no cables or pipes below the surface in the area concerned;
The walls or wood to which we need to mount hanging devices are in a condition that allows us to easily acquire good fixtures for the tracks, poles and battens; 5.1.3.
5.1.4 in the immediate working area, you removed all ornaments, appliances and other objects; and
5.1.5 There are no warranties or promises in any of the areas or products in which we mount the goods that would be invalidated by the installation.

5.2 If, in your circumstances, these assumptions are not fulfilled or if you have cause to suspect that they are (for example, if you live in a very old house, there are secret conduits or cables for pipes or if you have issues with parking or access), you must contact us at the point of order. If you do not, we will need to charge an extra fee if you need additional time, costs or materials to complete the installation as a result of not fulfilling these assumptions that will be applied to the price, and any promises you may have on third-party goods may be void.

5.3 We will not be liable for carrying out any construction work, for shifting any furniture to clear access to the immediate working area, or for invalidating any warranties that you have not given us in writing, in order to prevent doubt.
Devices of Protection
5.4 We must be in accordance with the regulations. The Legislation were implemented in order to help avoid accidental death by strangulation of young children caused by them.

Entangled in blind strings. We take extremely seriously our responsibilities under the Regulations. This ensure that we must fit protection equipment supplied with products at the time of installation, otherwise we will be careless and may be in violation of the Regulations. Therefore, if there is any safety device in the goods, we will fit this device and ensure that we comply with the safety device.

Ordinances. If you tell us that you do not want to have such a safety system installed, then we will refuse to install the goods. You would be liable to pay us the price under the contract in such a situation.
5.5 You agree that, for the reasons set out in clause 5.4 above, our failure to install the Goods will not be regarded as a fundamental or other violation of the Contract and that you will also be obliged by the Contract to accept the delivery of the Goods.

5.6 We consider clauses 5.4 and 5.5 to be fair for the avoidance of doubt under all cases, notwithstanding our obligations under the Regulations. This will not affect your legal rights as a customer with respect to any products that, as defined, are defective or not.

6. PRODUCT DESCRIPTIONS

6.1 For illustrative purposes only, the product details and images found in our sales literature are given and we cannot guarantee that they are correct.
6.2 While we make every effort to ensure that products sold and shipped to you or installed in your home fit in some way, any sample or description that we may have shown or provided or sent to you, minor or immaterial difference or change in color or pattern between the sample or pattern

The goods delivered shall not entitle you to refuse the goods or demand any compensation for any variation or alteration.

7. MEASUREMENT

7.1 According to the measurements you provide us, we can produce the products. In our sales literature or on our website or by contacting us, you can find information and tips on how to calculate.
7.2 Please ensure that they are correct and precise if you provide us with your own measurements. Unfortunately, if the explanation for the return is that you provided us with inaccurate measurements, we cannot allow the return of made-to-measure items.

8. DELIVERING YOUR GOODS

8.1 We intend to deliver your product to the address you given on the order form for delivery within 30 days of the date of your order, unless you have been confirmed by us at a later date.
8.2 Any date of delivery stated for the delivery of the goods or the output of the installation shall be estimated only. We must emphasize that it is an estimation and could be subject to change, though we will make every effort to deliver on this date.

8.3 After the goods have been shipped to you, possession of and risk in the goods will pass to you. Upon receipt of the goods from us, if you return the goods, possession and risk of the goods returned will be passed on to us.
8.4 We may deliver the products in instalments if more than one item is ordered.

9. WARRANTY

9.1 We warrant that for a period of 36 months from the delivery of the goods to you, all goods sold to you will be free of material defects.
9.2 As a consumer, in addition to the above warranty, you have legal rights in relation to products that are defective or not, as defined. Advice is available from the local Citizens’ Advice Bureau or Trading Standards office on your legal rights. Under these words, nothingThese legal rights would be affected.
9.3 The warranty referred to in clause 9.1 above shall not extend to any defect in the goods resulting from reasonable wear and tear, wilful harm, abnormal handling, negligence on the part of you or of any third party, failure to use the Goods in compliance with the instructions, any unauthorized modification or repair or any specification issued by you.
9.4 If the goods are not shipped or a malfunction occurs within the next 12 months, please contact us in order to provide us with the goods.We will discuss with you how the products can be returned to us and the specifics of the defects. Given that clause 9.3 does not apply, and we will immediately arrange if it occurs to us that the products are defective:
9.4.1 in respect of the damaged goods to be received from you for the purpose of fixing the goods and returning to you the repaired goods free of charge; or
9.4.2 Collection of defective goods from you and concurrently offer, free of charge, substitute goods of identical quality and specification.
9.5 If the Goods are not faulty or have been changed, misused or neglected, you shall be liable, on a timely and material basis, for the payment of our fees in respect of any repairs and the collection and return of the Goods which we agree to conduct at your request.

9.6 All Installations shall be guaranteed for a 36-month duration, unless:
9.6.1 We must customize products outside the original specification of the manufacturer;
9.6.2 The fittings you need or order do not support the weight of the goods or do not support the weight of the goods; or
9.6.3 The items have been withdrawn or repackaged by someone who is not one of our workers or expressly certified.

9.7 We use our knowledge of good building practice before we start installations to determine if we can fit into a specific environment. If you know of any cables or pipes concealed in the wall, it is up to you to tell us and we will not be held accountable for hitting those fittings.
9.8 We shall not be liable to you for any delay in executing, or for any failure to perform, any of our obligations in connection with the Contract, or for any of our obligations in connection with the Contract, nor shall we be considered to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in connection with the Contract, or any failure to perform,

Damage or defect to distributed goods caused by any incident or situation beyond our fair control, including, without limitation, default by third parties, strikes, lock-outs and other industrial disputes, device or network access failure, flooding, fire, explosion, accident, manufacturing or other equipment breakdown or raw material unavailability.

9.9 We do not intend to restrict your statutory rights in any way in these Words, nor to limit our liability for any death or personal injury arising from our negligence.

Telford Blinds Ltd is a member of the Trusted Trader System of Norfolk. Norfolk Trusted Trader, in collaboration with Referenceline, provides impartial dispute resolution through Ombudsman Services.

Via our own internal procedures, we will aim to settle all customer conflicts thoroughly and equally. We will write a final letter called a ‘deadlock’ letter to you in the event of a complaint not being resolved. This letter suggests that we have reached the end of our internal complaint process and that your problems should be advanced to Ombudsman Services now.

If you have not received a letter of deadlock within eight weeks of your complaint, you can also contact Ombudsman Services. Details of the interaction are:

10. GENERAL TERMS

10.1 If any part of these Terms (including any clause in which we exclude our responsibility to you) is unenforceable, it shall not affect the enforceability of any other part of these Terms.
10.2 Failure to enforce or partially enforce any clause of the contract by us shall not be construed as a waiver of any of its contractual rights.
10.3 For the purposes of handling your Request, delivering the Goods and/or Installation to you and to notify you of similar products or services we offer, we will only use any details you send us in relation to your Order. If you would prefer not to receive such marketing communications, please let us know. If you buy online from us, details of our processing of your personal data will be given in detail.

There, and the option to opt in or out accordingly will be given to you.
10.5 This contract is regulated by English law and by the English courts’ non-exclusive jurisdiction.

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